Changing Company Culture for Effective Problem Solving

Every business is not spared from internal problems, and the best businesses are always the ones to tries to solve every one of its problems. However, more often than not, human resource managers get to know the problem in their company too late-when it has already blown out of proportion.

To first solve a problem, one has to detect if your company has any problem. Ask your employees about the difficulties they encounter. Once a problem has been identified, here are what you should do.

Start an action team – Put up a team that will be responsible in dealing with a particular problem a company encounters. They are a structured way to attack such difficulties, as it will give the organization a base to solve problems and improve systems for many years to come. They have to figure out how to tap the right information on the problem, how to come up with solution options, and how to implement the selected solution. If there is more than one problem, create more than one action team.

What consists an action team – A team normally consists of four to six people, each have some stake in the assigned problem, although it can be peripheral. For instance, if the problem has to do with inventory, you may have people from Shipping, Manufacturing, Inventory Management, Purchasing, and Accounting since they deal with accounting in one way or the other. During team activities, all members should be considered as on the same level, rather than their level in the company outside the team.

Roles of an action team – The Team Leader must keep the meetings move forward, on track, and that all members are involved. The focus should be to look forward rather than rehashing problems once they are clearly identified. The Team Leader must be ready to step in and hold his or her member accountable for their performance when needed.

When selecting the Team Leader, that person should have a history in the company where he or she has shown a higher-than-average effort in doing their jobs in an effective and productive manner. Meanwhile, the Scribe should be responsible for capturing the information that is brought out during the meeting, especially noting the assignment that team members are given during the meeting to accomplish. He or she can be selected from the team at the first meeting.

Have the teams meet up – The action teams should meet for a four to six-week period, and concentrate on just the problem for which they are assigned. Meetings are held once a week, held at a place that will not have any distractions, and should be limited to 60 minutes during working hours. At the end of each meeting, assignments are given to team members to complete before the next meeting.

Start solving – In order to start the Problem Solving Process with an Action Team, they need to select a problem. It should be carefully worded so that there is a clear understanding of the expected results of the team. Members should be briefed on the importance of their assistance on the Action Team. The results should be a new Standard Operating Procedure, and then train your people on how to use that new process.

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